Is your Shopify store ready for the new EU Directive 2023/2673 ?
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Frequently Asked Questions
Book a setup check - 15 minutes call
When does the new rule apply
From June 19th 2026 across the EU. The is already passed and implemented in national law in most member states.
Does this apply to my Shopify store?
Yes, EU Directive 2023/2673 applies to any business that sells goods, services, or digital content online to consumers in the EU, regardless of where the business is located.
Is the checklist free?
Yes, it is free. Fill in your name and email and you will get it right away.
We already do returns, isn't that enough?
No, returns and withdrawals are two different things. The new rule applies specifally to the withdrawal flow and requires digital registration, confirmation and documentation, even if your return process is great.
What are the penalties for non-compliance?
If you don't provide the required withdrawal function after June 19, 2026, then you might face the following consequences:
- Legal warnings
- Fines of up to 4% of annual turnover in some EU member states
- An extended withdrawal period, where the 14-day cooling-off period might be extended to 12 months and 14 days
How long does the checklist take?
About 5 minutes to run through, if you are unsure on a point you can book a 15-min setup check with us, we will look at your specific store.